Casa del Árbol Condo

I specifically stayed at this hotel for the bunk bed(loft), my son was so excited! I get there and when he takes me to my room it's not the one I booked-I tell him and he says I reserved the one he gave me, not the bunk bed. i said ok and then i checked my app to make sure- I did book the bunk! i go down and tell him and he said the one he gave me is pricier - that was never the point- this is a cheap-ugly hotel, it was only the "cool bunk bed" experience my son wanted. he is little. anyway- AC in the kitchen was not working- pool was gross- area is sketchy

As per previous reviews, enjoyed my stay at the property.

Very happy with my stay....Extended due to COVID-19

Nice room just seem like it hadn’t been use for a while and needed a fleshing up.

I have extended my stay at this property because I have enjoyed the previous 4 weeks stay during COVID19... The property & staff have been very good.

I have an extended stay at this property! The property itself is very clean and well maintained. It could get very noisy with many guests because doors are slamming because residents dont understand if balcony doors are open the main entrance door will slam shut. In confined buildings the way this hotel is structured it is constant, even with very few residents. Maybe dampers on the doors could resolve this very easy? Overall the staff have been excellent, very attentive, and always with a smile. Suites are very spacious, and amenities in the suites are very adequate. I would book again if I am staying in Playa Del Carmen.

Pretty bad experience. First day we left sign for room cleaning, they didn’t do it. Every single day of our stay we had to go to front desk to ask for towels/shampoo/soap. The bed and pillows were really uncomfortable. Hard to find this place in a run down neighborhood, parking is only on the streets and hard to find a spot close to building. On our last day we had no internet at all, left on 2/25 and still no internet available. Had to ask for office password in order to do my flight check in. The only nice thing about our stay was the friendly little guy that apologized for all the inconvenience We’ve had. He brought 2 croissants within a coupon for a wine glass if we had dinner at a nearby restaurant.

This stay was an incredible value. We had a lot of space, the front lobby was staffed basically 24/7, and we felt safe and close enough to the main part of town to bike even though the condo is in the residential area (Ejido). Staff was kind enough to let us keep our bicycles locked in the hotel area as opposed to outside for safety. There's an area to park your moped/vespa if you rent one of those instead. The TVs and stovetop provided worked well. You are also given a set of basic kitchenware so that you can prepare simple meals in your room. We didn't use the pool but it is beautiful and was kept clean. There is also a vending machine with basic snacks. My only complaint is the towel service was pretty bad--the towels were a pretty rough and stained and when we asked for a change they only gave us one, no extras and not even a hand towel. The walls are also very thin--the building is made of concrete and everything echoes. You could often hear children running in the room above, but it didn't bother us as we spent most of our time out. I wouldn't expect any extra frills, but if you are okay with simple accommodations I highly recommend this condo.

The good - Large penthouse unit, large balcony. AC worked well. Very nicely decorated. Nice tile and finishes. The bad - A chair in the bedroom fell apart when my wife sat on it. She is a small person and the chair was not glued or nailed together. She was cut and received bruises. The bed is as hard as the floor. The unit could have been a little cleaner, but not terrible. The hotel is in a bad area of town, far from everything. When walking back to the hotel a local told us not to go down a certain street because it was dangerous. We left after 2 nights due to the horrible mattress. You simply can not get a goods night sleep. The manager said he would process a refund for the remaining 5 nights if Expedia agreed. The Expedia agent could not get in touch with the manager. I assume we will not see a refund. You are only give 2 towels and must ask for hand towels and wash clothes. You will need to know some Spanish to communicate with the front desk. It was a good thing we were on the top floor. every evening and morning all you can hear are dogs barking everywhere. It would have been very noisy in a lower unit.

Good place bad location. Wouldn’t stay there again