Hilton Garden Inn Al Khobar

Nothing was special! Rooms were too smaller than expected! Reservations were not confirmed by the hotel! What I liked about the place its location and the clean service.

No good sound insulation No room cleaning on all the 3 nights we stayed! Emergency warning sound during the night with nothing!

Location is in the center of the city easy access to main streets. New hotel and nicely finished.

Gym was small but quite clean which I liked. Decent hotel for a 1-2 night stay for business.

The location was great, close to Dhahran Mall and close to good Restaurent’s.

Upon check in I was surprised the receptionist telling me my name is not in the list and if you booked already we will have to relocate you to another hotel. After a long discussion including having me trying to contact Expedia customer service, they proceeded giving me my room. My room was breakfast included, but again after getting my breakfast in the morning, I had one of the staffs telling me otherwise, so I had to show them proof on my Expedia booking receipt. I was really frustrated by the treatment I had. I will not be coming back again or recommend this hotel to family or friends.

We would like to thank all the hotel staff we have delt with during our stay. They were very professional and friendly.

It’s a very bad experience! I arrived at hotel at 6pm, for checking in and suddenly the front disk officer informed me we are fully booked and we transfer you to another hotel!! It was frustrating situation and never happened before ! I paid for a hotel “hilton” and I found my room in another room without any notification! The manger of Hilton hotel “Fahad Sheikh” said we are trying to reach Expedia but couldn’t and Expedia said we didn’t get any thing from the hotel and we are available any time !

Excellent stay. Lovely staff. Great team. Good location. Good breakfast.