JTowers

The bed was too firm for me. Prefer softer mattress but the room was awesome!

This is a boutique hotel very well located close to the WTC and Insurgentes Sur avenue with plenty of restaurants and other commercial places around. The building is recent, the suites are big with a separate bedroom, a living room and a kitchenette. There are plenty on lights in the suite with separate controls so if you want illuminated or dimmed is easy to handle.The closet is big enough, the internet service is good, the cable TV is average (no premium channels) but since it is a smart TV you can configure your Netflix account (if have). The breakfast in not buffet but have fruit, juice and eggs prepared on demand, cooker and waiter provide good service, the only issue is that service starts at 7:30 AM. Basically the only opportunity areas are in the bathroom, the shower goes from cold to hot and it is very difficult to get an average warm, and it is needed an anti slip mat. The other inconvenience is that all day the airplanes flight very low for landing at the airport and the noise is high, but it is not related to the hotel but to the zone. In summary is a very good option to stay in that zone if you don't have excessive budget restriction.

Let me tell you... I read about all the hotels in the area... and this one had and "unusual" great review... so I book it thinking I would put it to the test. OMG - this hotel really live to all expectations.... I stayed in a VIP Suite, and it was incredible! the service is that of a 5 Stars place... anything you need in your room. I love a hotel with a great shower... specially in Mexico City where they are known for bad shower - THIS ONE HAD AN AWESOME ONE!

Great room very clean good service,breakfast was made to order and good

Room is available but not allowed me to check in earlier. Hot water shower system need to improve.

The place is clean and comfortable, people are really nice. It was a great experience and definitively will come back

although the hotel was great and the staff even better, there were minor details that need to be looked at: the LED lights in the bathroom mirror were barely visible and the LED tape was falling, the shower head was clogged at some of the orifices so you have to move constantly to get the ones that work and, last but not better, the WiFi was jus terrible; not that the signal was weak, but the internet the speed was super slow. even the speed testers did say the speed was good, it took me over one and a half hours to watch one episode of a series streaming. the curtains should be motorized, because it makes no sense having to go downstairs (this particular suite is two floors) to open them in the morning. please, softer mattresses nevertheless, my stay was great, and I will sure repeat.

A very nice place in a good location for walking or public transport. Hotel is close to shopping and restaurants, a comfortable walks distance. The room was large with two floors. The spiral staircase in the room was challenging. Hard to get luggage up and down. It is not for persons with mobility issues. The bedroom and main bath are on the second floor. The kitchen was convenient and so was the half bath on the first floor. We had a balcony off the living room which was very nice. The cleaning staff did a fantastic job cleaning the entire hotel, including our balcony. The desk, restaurant, cleaning, and door staff are very nice and helpful. The staff is one of the best I have ever experienced in a hotel. The street noise can be a bit loud, it’s a bustling city. We always felt safe in the hotel and outside walking to our destination. The only thing I can say I don’t like is having to put the keycard in a slot buy the door or the lights won’t work, or the A/C. It is for energy savings but, a slightly bit annoying.

Location is excellent as well the service and personnel attention. Rooms comfortable and cozy. We use to stay in this Hotel when traveling to Mexico City and enjoy our staying there. Just in particular trip Internet was not working and stayed without connection for a week.

At first the place looks beautiful and clean. At closer look it became obvious it’s on its way to being run down. Fixtures on the bathroom wall coming off, towels frayed, bathroom sink coming loose from the wall, hairdryer missing from the wall, and not to mention the floor was not clean because our feet were black after just arriving to the hotel and walking around barefoot. The nickel and dime attitude really took away from the service experience. We arrived a couple of hours early and asked if we could check in, We were told if we did we had to pay an extra $30. I travel frequently internationally for both work and leisure and never have I been asked to pay extra to check in a bit early. Another example of this nickel and diming is you have to pay for in room coffee. Not that it’s expensive, it’s just shows the lack of service level. Welcome coffee was instant and only 2 tiny bottles of water were complimentary - I find that unreasonable in a country where the water is undrinkable. Noise was also a problem. Very thin walls, bathroom window looked over the echoey lobby. I specifically booked this hotel because the suite I selected claimed to be a massive 1292sq feet. This was not the case, more like 700 at best, although big I didn't appreciate the dishonesty. There was no balcony furniture as stated. The location was the best part of it, lots of great restaurants nearby.