Disappointing Stay During a Special Occasion – Would Not Recommend
We stayed at Divan Cave Hotel in Cappadocia for two nights to celebrate our 20th wedding anniversary, but unfortunately, our experience was far from what we expected.
On the first night, the air conditioning in our room wasn’t working properly, it simply wouldn’t cool the room, the outside temperature was around 35°C. We called for help, and the staff member who came to check the AC seemed visibly irritated while trying to fix it. He insisted it was working even though the room temperature didn’t improve at all. We had to repeatedly tell him that it was still the same. Eventually, the lady at reception came and offered to provide fans for the night, promising to look into switching our room the next morning. But no one followed up the next day, and we were left to spend another hot night with a poorly functioning AC and just fans. It was difficult to sleep in that.
To make matters worse, when we checked in, the fridge in the room was unplugged. We had drinks with us that we were hoping to enjoy during our anniversary celebration, but they were warm and took hours to cool after we plugged it in ourselves.
Overall, for what was supposed to be a special and memorable stay, the lack of proper service and attention to guest comfort was really disappointing. We expected much better from this hotel and it’s unfortunate that this experience at Divan Cave Hotel ended up disappointing.