NH Erlangen

The standard room in the second floor with an ugly view to fans on a roof was with almost 240 € totally overpriced. The room is low outdated standard in an old concrete building. The breakfast was great, the personnel very friendly. In addition at the reception for checking in and our just one (friendly and professional) person.

I booked a superior room at a higher price but the room was very average. I stayed for three nights and the room was not cleaned properly each day. However, the worst part of my stay was the Internet that just did not work. I complained about it to the reception and was on the IT support call for like half an hour who could not solve the issue. I end up using my mobile phone's Hotspot during my entire stay. Staying for three nights in a hotel without Internet when you are on a business trip was a horrible experience.

Good stay and good breakfast spread.

received a room which was actually prepared as single, much too small for two persons staying 8 nights! Even after beeing a guest at NH Erlangen for more than 25 years, my wife and I didn't get a bigger room. Lived more or less out of the suitcase, because no space!

Excellent room for the cost. Good location.

Hotel is in an okay location with a bakery and an italian restaurant nearby. We had a very frustrating experience upon check in when our first room could not be accessed by the key card. The hotel attendant while nice was not very capable. She put us in another room but it took quite a while (we were trying to make play reservations) and the room she put us in was not as big as what we paid for so we should have received a credit of some kind. Additionally, we came back late and wanted to order dinner in the restaurant. We were told we could get food but would need to go back up and order it through room service, although we could eat it in the restaurant. What?? Thankfully, logic prevailed and the bartender saw how ridiculous that was. She let us order food but it was not of the quality that others around us received. Our bad for ordering so late but maybe had we not had the back and forth about room service we would have ordered sooner. The ac in our room was not working and despite two visits to the room the same attendant that helped us earlier could not fix it. She insisted she was going to change our room again or fix it but never did. Nice hotel but not really a good experience that night.

So so hotel. Clean. Decent breakfast. No in room iron, so a trek to floor 7 to share the rather low quality communial one.

A/C did not work in our room! Front desk said repair could not be called on the weekend! When I asked about another room, she said they would see! The room change did not happen - we opened the window! Very hot!! Next night we assumed the problem was corrected - wrong! We were finally moved to another room. Same problem! A/C not working! Front desk said they were sorry; nothing else they could do! Again we slept with windows open. Hot! I would not recommend this hotel to anyone!!