Henann Regency Resort & Spa

I love the location which is so close to the beach. Super clean and awesome service. The room is big and clean. You can exchange your beach towel as needed. They have mats for you when you’re at the beach. Food was excellent and delicious to please every palate. I loved the shampoo/conditioner dispensers in the shower. Better than the small bottles that contribute to so much plastic waste. I wished Hennan Alona Beach in Panglao would follow suit.

Checkin was a nightmare, requested 2 bedroom. Had to book another room online and pay an upgrade fee to get what requested.

The hotel did not give a refund or credit. I had a trip planned and the coronavirus cancelled all flights through Hong Kong, which cancelled my trip. I contacted Hotels.com and they contacted the hotel, which denied a credit or refund. When I contacted the hotel, they said a credit or refund would be available, and to have Hotels.com contact them. They did and never received communication back for a week, then a denied request. The hotel's policies and customer service are horrible. How can you take money without even offering a credit? 2 weeks before the trip with circumstances like this. Ridiculous. I will never work with this company again.

Great location right on the main beach. Hennan staff looked after us from arriving at Caticlan airport all the way to our room. Staff very friendly and always available. Recommended!

great location for this hotel.....its only this island for 2 nights enough

great staff all very friendly, is a very big hotel with lots of options and choices if that's what you require

Amazing

> room with lots of mosquitoes! & to think theres a high dengue rate in PH now! > lots of ants entering from air conditioner! > worst encounters with staff in breakfast area! Breakfast is until 10, so even if its 9:50am, being a big group paying guests, we deserve to have refills of the dishes you serve! Theres around 8 options of food to choose from & 5 is empty! I have to get into an arguement with waiters just to get a refill! Not to mention the egg station telling us they ran out of onions because he is too lazy to walk 2 minutes away to the kitchen across to get onions! > had to argue several times just to get the service that we deserve! And out of all the hotels/resorts I've stayed, this gave the worst hospitality when infact resorts were supposed to keep trying to please the guests!

Totally disappointing stay for the high cost of staying at this resort. Dated, noisy and lacking in the 4 star service you expect... too many restrictions and rules on what you could and couldn’t do. High volume hotel that focussed on numbers rather than guests. Do yourself a favour... pay a little extra to stay somewhere else.

I booked 4 rooms for 3 nights with my family considering the proximity of the hotel to almost all amenities of the island. From our check in, we were checked in by Iza, she insisted that we show her the paper with confirmed booking and she cannot chexk us in using our valid ID or even pull up our info by our last name. We paid for an extra person since my step daughter decided to join us last minute, we were ok with that paying extra. They provided extra bed for her. In the middle of the night, she wanted to taje a shower but there was no extra towel for her. Called housekeeping but they were not answering. She ended up using the handtowel that night. The next day she asked me if I can call housekeeping for her towel. I called housekeeping, first thing they asked me "are you paying extra for this person?". I was surprised of how people treat their guests and no communication from front desk. It is all about money. We were also assigned to the farthest part of the building and we were next to the stock rooms. So outside our rooms, you will see beds and boxes, not expected for an expensive stay in a so called "4-star hotel". Staff around the resort will just pass by you, no greetings, not even aknowledge your presence. I travel a lot and stay in hotels a lot but to my surprise, this is not the norm, staff are usually friendly and helpful. Not to mention our worst check out process by Sheree. Your staff needs a good training for customer service!