Henann Regency Resort & Spa

Let’s start hotel very good: BUT HERES THE PROBLEM HAS DUE WITH POLICY NON REFUNDABLE. MY 7 MONTH OLD HAD HAVE EMERGENCY SURGERY SO UNABLE GO. CALLED HOTEL AND HOTELS.COM HELP AS NO LONGER ABLE GO DUE FACT MY SONS CONDITION HENNANA HOTEL WOULDNT OR CARED SAID ITS NON REFUNDABLE YES I UNDERSTAND ALL POLICIES BUT COME ON TALKING ABOUT BABY NO LESS 7 MONTHS OLD WHO HAD SURGERY!!!! GAVE ALL DOCUMENTS FROM HOSPITAL STATING HES CONDITION AND SURGERY STILL HOTEL DIDNT WANT GIVE US REFUND OR CHANGE THE DATE FOR FUTURE.....DISGRACE HUGE HOTEL CHAIN NOT REFUND GUESS MONEY IS FIRST BEFORE SOMEONES HEALTH CANT GIVE REVIEW ON HOTEL THAT SEAMS TO DONT CARE OR HAVE FEELINGS FOR PEOPLE. Thank god my son is doing better and home now with us. CAN NOT BELIEVE STILL THIS HOTEL DIDNT WANT HELP US BY REFUNDING OR ABLE CHANGE OUR DATES FUTURE USE. IM REACHING OUT ALL TO JUST BE KNOW HOTEL SEAMS TO NOT CARE. Don’t get me wrong hotel very nice and friendly staff from other times we’ve stayed there. But since this happen us put sore taste on us booking again hotel in boracay or any of there hotels be in philippines or anyway else they have.

Our stay at the Hennan Regency was very nice and itis my second time at this property, which was not acknowledged at all, however I found that this property has declined a lot from my last stay. It was still very enjoyable but there was constant smells of sewage around the property and our room smelled of grey water / sewage on our arrival which we discovered was due to dry drains. Housekeeping should ensure these are maintained full. However the breakfast in this hotel is brilliant a truely international buffet. Their Chinese restaurant is also very good. They now really need to update this property.

Stay away from this hotel. False rating, look good in the picture but the rooms are old and dirty. Ants crawling in the table. Noisy. Walls are bubbling and paint are peeling. Front desk not very accommodating. The only good about our stay are the breakfast buffet and the beach loungers. Restaurant own by this hotel served us cold dinner. This is not a 5 star hotel, 2.5 i would say. Its a rip off! We pay good money, and they just dont care if you are satisfied or not.

Very outdated hotel, dirty rooms and dirty facilities, rooms with mold and in very bad shape. You can see furniture and old mattresses in the aisles. In any other place it will be a two or three star hotel.

It was a great experiences. The people were lovely.