Exe Las Palmas

We have stayed at this hotel as my partner is in hospital in isullar hospital in las palmas and found this hotel 2 b quite centrsl and essy 2 get 2 hospital. It is very nice 2 stay here when we are going through such a tramatic time

The staff were welcoming, we asked for a quite room and was put on the 5th floor at the front and unfortunately due to the noise level till 3am we could not truly get a good night sleep. The room was a bit dated and the hotel was having renovations work done at the front, apart from that we enjoyed our stay, good location not too far from the beach and wonderful Playa de la Canteras promenade with lots bars and restaurants. Louis

It's a great hotel. It's clean and his location is very good.

It is a high-standard hotel. Only the criticisms I had were; I was given a room with a window covered with blue net. There are a couple of modernization needed, ie TV (scale and quality wise), rollup curtains (electric but very slow, and woth lots of holes and tapes). The shower wasn't really walk-in flat levelled, it is a cubicle missing a door, so water goes everywhere on the floor. Othere than that it is a very good standard hotel.

Very clean rooms, very friendly staff! Would recommend this place!

Great location! Wonderful, friendly, helpful staff. Discounted parking nearby. Rooms are a bit dated but overall clean and comfortable. My room had a surround sound system which we loved. The pool is small but it’s pretty on the rooftop with panoramic views of the city. The hot tub and sauna didn’t seem to be working during my stay.

The pool and reception area is modern and unique. The rooms need updating due to the following: lights were lose and needed adjusting, hanger in bathroom wasn’t screwed in and looked borderline dangerous, the shower door didn’t close properly so water got everywhere, the bed is rock solid-only slept on the last night.

For the past few years I have stayed with cantur city hotel and never once complained. Always had a great stay. They staff were and still are amazing but this time me and my dad were placed in a tiny room the smallest room I have ever been put in at the hotel. This time we had no kettle or water that we used to get but once we asked we were given them. We were also moved to a much better room. We were given free prosecco all which we are grateful for. There was work being done in the roof which we were not notified of at time of booking. Noisy work. We were also not notified at the time of booking the hotel had new owners. Also the food and drinks on the roof we used to eat and drink there most days but everything is double the price now so we didn't eat there or drink there. We had to complain a lot and don't like doing that. Not sure we will visit again. But one thing that was the same high standard was the staff. They are great. Thanks

I paid for a room with a sea view. The hotel DOES NOT HAVE ANY SEA VIEW ROOMS. Our room faced a brick wall! The hotel is NOT on the beach but one block back. We had to beg for a kettle which came with enough to make one cup of tea each. After that we had to buy milk and teabags. It advertised tv in every room but unless you speak Spanish or German, forget about watching it. The reception staff were friendly and one had excellent English while the others had adequate knowledge. The breakfast was excellent. Full cooked assortment, cold cuts, cheese, fruit, 10 different types of bread and served from 7.30 till 11am. Best thing of all is the salon where Bellene gives the best massages ever. Many very good restaurants within easy walk. I want a refund for the NON sea view room

Close to beach good breakfast. No views No entertainment eg (pool table , dart board ).