Alta Vista De Boracay

I booked a 2-night stay in a Loft room via Hotels.com. When they brought us to our room (Keira 105), I immediately noticed that the room was different from what I booked, so I asked the bellman of Keira 105's room type. He said De Luxe. I called the Front Desk and the staff wasn’t even apologetic. She just said that the Loft room may not be available when we arrived thus they gave me a De Luxe room. I retorted that they could have at least told me; we would have been happy to wait (By the way, we checked in at 2 PM, their standard check-in time.) The staff wasn’t helpful and even refused to connect my call to the supervisor or manager as they were supposedly in a meeting. I kept insisting to talk to either and only then did the staff agreed to move me to a Loft room (HA 301).

Hotel was very nice and the room was great for my family of 5. We spent most our days away from the hotel at one of the beaches and the Hotel staff was great at helping us get where we wanted to go. The free shuttle service was great for us. The hotel was further away from DMall and white beach but the ride was not bad. Sometimes at night, there was a long line to catch the free shuttle back to the hotel but they were pretty good at sending additional shuttles to pick people up. I was not that impressed with the food for breakfast and that would be my only complaint.

The hotel is in a beautiful location in the mountains, room excellent, so are the grounds and pool. The staff were extremely friendly & helpful. On the downside it was a 20-25 minutes drive from the hotel to the centre, mainly because of 3 sets of roadworks with stop go boards, volume of traffic & local flooding. The hotel shuttle ran once every hour to the centre & also to Puka beach, where free sun lounges & towels were provided. The hotel and resort is swarming with Chinese & Korean tourists, who in general were rude, selfish & noisy. We went for the complimentary breakfast at 8.15 the first day & couldn't get a seat in the main restaurant & had to locate downstairs. Most of the food was gone, the Chinese seemed like vultures to me, their plates piled high with food. I managed to get cold scrambled eggs but couldn't eat it, so went to a restaurant to buy breakfast. The next day we went for breakfast at 7.15, same story, I complained to the staff and they brought me fresh food, I'm not complaining about the hotel but the other guests, such a shame they spoiled our stay. I wasn't on my own with my opinion, other European guests felt the same way, even the staff recognised the problem, but what can they do? I won't be going back there, that's for sure!

Overall, my stay has been pleasant as a solo traveller. The perks like the shuttle to D Mall and Puka Beach was awesome. The downside will be, they have no control over the tourist coming to their side of the Puka Beach. Some rowdy group of tourist will just claim some space and that. The drivers of the shuttle can drive more gentle, easy on the brakes, we do not have any seatbelts on the shuttle. The plus for me is the staff. Very accommodating. Kudos to Karen of the front desk, Anabel of the restaurant and Cherry from the Housekeeping. The towels that can be borrowed from the pool and Puka is very helpful. The food in the restaurant is somehow pricey but the servings are plenty.

Luxury at cheaper price. Love their infinity pool where you can have the view of beautiful island of Boracay.