La Quinta Inn & Suites Visalia/Sequoia Gateway

There was a musty smell in the room every time we entered the room. It was gross and uncomfortable.

It’s in the details. Pro: pleasant attentive staff. Great jacuzzi. Cons: The one outlet in the bathroom didn’t work There were NO USB outlets in the room. There was only one bedside table lamp. The microwave oven was really micro-wouldn’t even accommodate my coffee cup. No newspapers at the morning buffet. Only one overworked guy staffing the morning buffet for a completely booked motel. And, for god’s sake, why do motels put motion detectors to power 10,000 watt lite bulbs in the bathroooms? When I get up in the middle of the night to use the bathroom, I don’t want to be blinded. A small night lite would work just fine.

Overall the hotel itself was fine. They’re in the midst of a remodel, so it appeared the walls in our room were freshly painted with no artwork or towel racks in in the bathroom. But that wasn’t a big deal. But the service was terrible. When I first arrived at the hotel, the lady behind the desk didn’t even say, “Hello.” She just looked at me for a few seconds & said nothing. So...I greeted her and told her I had a reservation for tonight. Looking annoyed, her response was simply, “Name?” So I gave her my info. She said NOTHING to me the entire transaction. Even to sign the paperwork, she simply highlighted where I needed to sign & put the paper in front of me along with a pen. My husband had come up mid-transaction & afterwards even asked me if I had made her mad or something. How could I? We didn’t even have a conversation. Then the next morning breakfast was supposed to start at 6am. We had a big schedule ahead of us so we got the whole family up early & ready at 6am so we could eat & start our day. Hardly anything was out at 6am. There was one person putting out the food at that time but didn’t offer any explanation or apology or ANYTHING to any of us who were there waiting. They just silently kept putting stuff out. Breakfast wasn’t ready until 6:30. I’ve never seen this happen before at any hotel I’ve stood at.

Only one fault light up mirror isn’t working. Love seeing the new paint job in process color looks much better

The hotel is under going a remodel. I wish I had know that before hand I would have stayed else where. The carpets through the hotel especially elevator were filthy. They were painting the building and were putting plastic over guests cars to not get paint on them. Sure it will be amazing after remodel but dirty now.