Comfort Inn Dallas Park Central

The air conditioner in my room didn't work both nights I was there, it always felt wet in my room. I was not able to take a shower in my room as the bathtub handle was broken and it was going to be another hour & half before maintenance would show up.The people above my room was up jumping / stomping around until 3am the first night of stay. A hot tub is advertised as an amenity for this location, and I must say was the main reason I paid extra to stay at this location instead of nicer hotels in the area. However the hot tub was not working and in filthy condition. Was not pleased and was very disappointed with my stay.

It served the purpose.....a place to lay our head. It did not feel clean and the air conditioner only cooled the side of the room that was closest. However, the staff was nice and brought us a fan to help get us through the night.

The staff was nice but understaffed. The general manager just sat in the lobby in his phone while the front desk had only one person doing check-in, check-out, and answering phones. This during a time when Dallas experiences one of their worst storms and hotels were booking up fast! For this hotel to be sold out and not have “all hands on deck” is bad service to guests. Even when we first checked in, there was popcorn all over the floor while the GM sat on his phone instead of cleaning it up or calling housekeeping.

The check in process was what to be expected. The hotel it self had an old feel and seems dirty. I found 3 ants in my room 2 on the first night and then 1 on the second. The bedspread also had a big stain on it. I took it off and thru changed it on the next day. The tub got clogged every time me or my partner took a shower. To be honest this is really what you get for the price. The only saving grace was the bedding the pillows and blankets are extremely comfortable and the local area was great walking to a few resturaunts and just a quick drive from downtown.

I come here pretty often and love the location & staff. Staff are super friendly, and very chirpy/professional. I have stayed here a few times - so some of the staff remember and recognize me. The girl checking me in was so sweet and nice, it was just great having such good service. Another one of the staff, she remembered me from all my previous trips and we laughed and shared some jokes. They are very funny and sweet. Location is amazing - shops, cafes, restaurants nearby - loved the Starbucks, Subway, etc. At least I don’t need to go too far to get food & drinks. Loved the room - comfy and the tele is big and I like how there’s a lot of storage & space. Breakfast is good too - enough room for guests to sit and enjoy their brekkie.