Mantra Aqueous on Port

The pictures were lovely but this property was a huge disappointment. It was old, rundown and in desperate need of an air conditioner repair person. The pool was disgusting with discolored patches and the outdoor hot tub took forever to fill up and left us wondering if it had ever been cleaned or rinsed out. We had a two bedroom apartment and the smaller of the two rooms had some cool air but the other none. The plantation shutters in the bedroom open directly to the outdoors, allowing hot, muggy air directly in. We did request they look at our air conditioning unit and they said did but it never worked. It was so hot we could not breath, let alone sleep. The phone and blower didn’t work and we notified the front desk of this too. The front desk lady was so flat and bland that she was almost useless. We had the front desk call to arrange transportation back to the airport for us. They were to pick us up at 3:30 am for our 5:30 am flight. We had them call the afternoon prior to confirm this prepaid transport. They NEVER showed up and because the front desk is unmanned from 5:00 or 6:00 in the evening until 8:00 in the morning, we were in a panic. We called the emergency front desk number (by reaching and getting the desk’s phone over the counter) and they were of no help. In fact, indifferent. Thanks to the only number in town that would answer, we were able to get a taxi but was it expensive for this 60 minute ride, we nearly missed out flight. Way over priced!

Good check in. Living room didn’t have sofa bed as per email...had to negotiate to get one, also on email had been advised $40/ additional person per night, upon phone check following email, and also when asking for sofa bed was advised refer to adult. Cleanliness of room in general okay, but could see grout in bathroom hadn’t had any elbow grease (no cleaning effort except at best a mop), shutters and edges and nooks and crannies had dust and yuck... Good touch with balcony spa...but can’t make it private if need be. Privacy shutters not effective. No windows is also a nice touch...but an absolute pain when road noise starts at 6am!! 4 identical pools (2 on each side of building)...thus really only 1 pool...no good if u have kids who are weak swimmers...shallowest part 1m and rapidly descends to 2.1m. Small ledge can sit or stand on. No other facilities. Glad maintenance could fix the bedroom sliding door that wouldn’t open. Lift not working on checkout...had to carry luggage 3 flights of stairs to car park. At checkout $20 for 1pm checkout (even though we had clarified no charge for that)...waived. And $40*4...we disagreed on it via email, and manager waived the charges, but expressed his disappointment that while they had attended to our every need we weren’t reciprocating.I don’t understand what need they attended to? And can’t understand why they would charge for what they haven’t provided. Not good value for $$$, many better resorts, except for location.

Had a lovely stay, just could do with a bit of an update. No hob or oven when stated that we had a kitchen. And we were supposed to have a king size bed and instead had a twin room.

Great hotel! Location is ideal, less than 5 minute walk to the main street where all the shops, restaurants, and bars are. Rooms are very clean. We stayed in a lower room where we could just hop in the pool from our room which was amazing. Also had a nice outdoor spa.

Amazing

Nice and close to town, nice rooms. We had spa studio room and really enjoy relaxing in spa late arvo.

Spa and location were great

Very nice. Great location to walk to everything.