H10 Conquistador

ROOMS: Booked a standard room. The room was the smallest I have ever seen in a 4 star hotel. Upgraded it to junior suite and received a room equivalent to a standard one in another location (in from of the seaside) at a 5 star. The first 2 days we had to call to have the room cleaned. The last two days there were coakroaches (maybe this a general environmental issue in Canary) SERVICE: The service was: 1) excellent at the COVID security check at the entrance 2) average at the reception 3) unfriendly at the swimming pool bar POSITION The hotel is excellently placed from Las Americas. OTHER The swimming pool area are excellent. The app system to book the self-service is intuitive and useful. In general the Corona management from entrance to internal management is well executed Conclusion: the place is excellent if you are looking for a place attached to Las Americas beach (reachable in 1 min) and you are available to pay more for this asset while not expecting to have any price linked perk.

The hotel was lovely, however spa wasn't open, probably due to covid. Due to there not being many people in the hotel, the buffet was only on a few days and the rest you ate in the a la carte. This was a free upgrade but unfortunately there wasn't a lot of choice, so you were eating the same things quite a lot. Reckon this would have been great if everything was open.

The WiFi was an absolute joke!! Stayed for a week, I couldn’t get any work done. Buffet could have been better

Food was very good. Wifi weak. Only pool bar was open at night and did not like being served a gin and tonic in a plastic beaker! Glases were used for beer and wine.

Have stayed at the Conquistador a few times. I have to say the hotel has excellent measures in place for dealing with the Covid situation. The room was looking rather tired also stains on the wall as if someone had shaken a can of fizzy drink and sprayed them. However the bedding was immaculate and the general cleanliness was very good. I did point this out to the to Guest Services as feedback not a complaint. I should make it clear I was offered a room change which I declined as was only there for the weekend. I would certainly stay again. Great Location and the staff service is excellent all working very hard through this difficult time.

We stayed at Conquistador during a covid-19 lockdown. Whilst we were confined to our rooms or six days only to leave for meals within the hotel, H10 and particularly the staff did everything they could to ease the disruption and loss of our holiday. All meals were provided we had booked a b&b stay. Staff were pleasant and very attentive, always smiling to ease our disappointment. Regularly they enquired to ensure we had everything we needed in the room. Nothing was too much trouble.

2nd time there. Excellent break. Great place to unwind.

Location of hotel is great, clean and tidy, helpful staff. Nice large pool and pool area. Buffet food very bland, we were there for a week after 3 nights we ate out for the rest of the week. Deposit for pool towels, WHY? It took nearly and hour to get the towels.

Nice hotel pleasant staff free upgrade to a suite for the room not been ready got a free lunch also so I happy holiday

Amazing hotel , we chose the privilege package and was so glad we did. 10/10, the senses restaurant and the Sakura were absolutely amazing food and entertainment wise, this hotel is beautiful the spa is really nice even though it’s a bit dated , everything was great the only annoying part were the lifts, sometimes had to wait ages for a lift to take us to the 7th floor but other than that it was perfect, I will be back