H10 Big Sur Boutique Hotel

Great hotel with lovely staff, some really nice touches such as a trainer doing aqua biking in the pool to help work off the amazing breakfast and extra cushions for the sun beds. Only improvement would be a bigger fridge in the room and tea making facilities as there was only a coffee machine in the room. Not a big issue though as I had brought a travel kettle

For the most part, the staff were really lovely, however, the head waiter , Jose, was incredibly rude to us on more than one occasion

Lovelly time spent looking forward to future stays

A hotel with character in a sea of uniform blandness! Two minute taxi ride to the ferry so good location for over nighting before La Gomera

Everything is great, but the best is the staff! All over fantastic people!

The hotel had a warm welcoming feel from arrival to departure. The staff were friendly and helpful, hotel facilities were excellent.

Convenient for the airport. Large coaches can’t access the main door of the hotel so one negotiates the steep slope.Great location by the promenade, with a rear gate accessed by room key. The best rooms face the sea. We were over the front door and got noise from the local road, delivery vans, taxis etc. There were also on-going building works. Much of this report is tainted by the fact we had a bad room. The shower leaked badly; we also had a desk where the front drawer kept releasing itself. Maintenance were informed and did visit. The aircon was broken for 4/8days; we got a very rude, discourteous response from a mature receptionist. After my husband told him he was being rude to us, he improved his tone a little. The hotel had a chance on the last day as we checked out to make amends e.g. offer some H10 points or a small deduction. NO gesture was made, nor any senior person called, so we have decided not to use the hotel again. Our room had a safe [small charge] and we requested extra hangars that appeared very quickly. The double bed was small. 2 bottles of water are provided each day and Nespresso capsules. Maid service was excellent. A dressing gown and slippers are provided. Upstairs on the 8th floor are 2 chill out areas for sun-bathing. The buffet at breakfast and in the evening was excellent. In November the clientele in the hotel is very mature and it did get a bit awkward with many guests using walking sticks. The flower vases on the tables needed refreshed.

We had 1 night here between flying in and catching the 9am ferry next morning to La Gomera. I had requested a quiet room at the time of booking. We went to bed at 9pm as we were tired and needed to be up early the following morning. Unfortunately, the noise from the disco/DJ in the pool area was very loud and didn’t stop until just before 11pm. We did contact reception and were told the music would go on until 10:45. We eventually got to sleep just after 11pm but were woken up again around 3am with shouting in the corridor outside our room and loud banging of doors. Needless to say, we had a very bad night and won’t be repeating our stay at this hotel any time soon

Welcoming staff quiet location nice room convenient for port

Lovely hotel on the sea front. The room was a good size, very comfortable, with very good facilities and excellent air con. The half board breakfast and evening buffet was very good for the price paid. Hotel also has a good sun deck on floor 8. The only downsides are the pool is a little on the small side, the lifts can be quite slow and was sometimes quicker to walk 7 floors. Also a pity the hotel doesn't offer the use of an iron, instead of you having to pay to get your clothes ironed. The hotel also has a stupid dress code rule for men to wear long trousers for breakfast, lunch and evening meal although after the first night you soon realise that most people ignore the rule and wore smart shorts.