Springhill Suites by Marriott Columbus Airport Gahanna

This property is awful! The rooms were dirty and staff were not helpful. They claim they are renovating but if you cant keep the property clean then shut down until youre done! Their idea of breakfast was a tiny muffin & yogurt. I never would have booked here if i knew they shut the pool down and didnt have breakfast! Worst hotel stay ever!!!!

They were remodeling and woke us up at 9am with pulling up carpet and replacing items in the hotel. Young man was arguing with someone on the phone and disturbed our peace.

Building is under construction which no one said anything but the cost was still at full price. Waited at the front desk to check in for 20 minutes...NO ONE was there to assist. Carpet in the room smelled, a wash cloth was left over the shower curtain from who knows how long. The mattresses needs to be switched out to something that does not feel like marshmallow and have to sleep in the center so you won’t feel like you’re going to roll off. Also the hall way smells like cigarette smoke. Never will i stay there again. Also the app said they were 1.3 miles away from CMH airport, they were actually over 4 miles away.

Was a good experience even with on going construction

I booked this hotel because of the breakfast buffet. We just came from Louisville, KY Wingate Hotel and their breakfast buffet had 1 lady in a mask and gloves serving us what we wanted from behind a makeshift table counter. At your hotel we got a sack with a rotten apple. And our hotel room was extremely dusty. With Covid, you need to wipe that room down!!! After taking a shower, I started getting dressed, when I went to put my socks on, my feet were black from your dirty rug. Just filthy and no breakfast, I won’t stay here again and won’t recommend anyone to stay here.

Travelocity advertised shuttle service until 11 pm. The property’s shuttle stopped at 8 pm. One of the reasons for selecting the property wss the late night shuttle service.

Clean room, staff were super friendly. The exterior was under construction & it took us a bit to find the entrance. Not even sure if the pool was open...my own fault for not asking. Only there beacuse its directly across from the location my daughter was taking her nursing licensure boards.

The room was very nice but the outside of the hotel was rimmed with chain link fencing and we could not find the entrance. Sites other than hotels.com were advertising for much cheaper than what I paid, but I had already committed. Very disappointing that I could have gone with another service and paid so much less.

They don’t tell u that they have a $250 hold on your card as well as the room and won’t get that back for 10 days I drove 2 hours to find that out... definitely should be seen online before booking

theres construction going on, the entrance was not visible