Copal Tulum Hotel

Checkin was nearly 45 mins. They never gave us instructions for WiFi password. They also don’t have phones in room so we can’t call to request anything or ask questions. Had to walk to front desk each time. In suite pool was cold water. They don’t have temp change or warming of those pools or any for that matter anywhere on property. Kind of pointless all together. One of the front desk people was mocking me when I asked questions. They definitely Mickey moused some of the construction. The room smelled like sweat, very likely the couch as if someone had slept and sweated. The house keeping didn’t leave enough towels the first night and the second night they actually took away even more than the first. It was also not the easiest location to get to. The ONLY cool thing about this place was the design of the hotel.

I very attractive property with spacious rooms and pleasant staff

The hotel was nice and our room was very spacious. The location is inconvenient as it's not in easy walking distance to the beach or the town. There was also a lot of noise from other guests- couples fighting, loud music, etc.

Enchanting apartment style hotel rooms surrounded with trees to create a jungle vibe. Warm staff that goes above and beyond to delight each guest.

Enchanting boutique hotel with a warm team to attend to all your needs. When I was craving pastel de 3 leches Ezekiel, restaurant manager, reached to the owner to request a personal cake from the owner’s pastry shop friend. Enrique, the sushi’s chef, comes up with the most innovative creations that are so delicious. His warm demeanor and extensive cooking expertise makes him a wonderful resource to increase the profile of the restaurant and hotel. Ivan and his reception colleagues were super helpful and made my friend and I feel like we’re at home. Spacious apartment style hotel rooms surrounded by lush green treats sets the mood of an enchanted jungle. Can’t wait to return soon.

Highly Recommended! The Hotel: You feel like you’re staying in a little oasis in the jungle. Copal Tulum is still a fairly new hotel, so everything is still pretty much pristine. You can expect all of the standard amenities here, although there are some upcharges for things such as extra sheets. Our room came outfitted with a full kitchen and a nice outdoor space. Very comfortable! Location: This hotel is located in the Aldea Zama part of Tulum. This is a quiet residential neighborhood. The only noise you will hear will be from the construction of nearby hotels and condos, and you will really only hear that when you’re outside of the hotel. The location is centrally located and close to the beach and town, but you will definitely be in for a good amount of walking or biking if you’re not relying on taxis. Taxis are plentiful in this area so if you do prefer to take taxis you certainly won’t have a problem getting one. The Staff: The staff are incredibly pleasant, courteous, and responsive. This includes the house-keepers, security guards, restaurant staff, and of course the check-in and concierge staff. Edson and Ivan work at the front desk and they treat you like old friends! Safety: I felt incredibly safe at the hotel and the surrounding area. The hotel also has 24-hour security. I was comfortable walking around the area during the day and early evening. I would be a bit more cautious late at night as you would in any area.

A perfect experience, you will not be disappointed

Overall enjoyed my trip, had the best chef come in to cook for us so kind, the guy who cleaned my to room left me animal shaped towels everyday it was beautiful BUT during check out I was questioned about my payment. They weren’t even sure how I booked or what company I used to book with them. During check in I went through the same thing the guy couldn’t find my reservation then finally when he did he took me to a room that was in use so we had to carry our luggage back down to front desk and wait 20 extra minutes for him to find an empty and clean room. ( who wants to do that after coming off a plane? We were drained ) and then during check out my taxi was waiting for me almost 30 minutes so they can find my payment confirmation. The boss literally had but to come down and sorted everything Out in less than a minute he was so kind and Apologized on behalf of his unorganized staff. IT WAS EMBARRASSING!! FRONT DESK STAFF NEEDS TO DO BETTER AND GO OVER TRAINER! MOST CANT EVEN OPERATE THE COMPUTER UP FRONT. INFINITY POOL IS BEAUTIFUL. POOL DOWNSTAIRS NEEDS CLEANING. OVERALL 4/5 FOR ME.

Great location and nice for relaxation. Staff were very helpful and the food service was very good.

Cool jungle vibes! Rooftop was nice and staff was friendly. Had some problems with Wifi and My friend and I got bitten by lots of mosquitoes. Be careful about that! Over a good but not great choice.