Located in the heart of Richmond's West End, Holiday Inn Hotel and Suites Richmond West End is a haven for families. Start your day with a breakfast buffet, unwind on the sun-kissed terrace or get active at the gym. With high-speed WiFi and laundry facilities on hand, this hotel offers comfort and convenience.
Reviews
8.48.4 out of 10
Very good
Popular amenities
Electric vehicle charging point
Pool
Connecting rooms available
Gym
Free parking
Laundry facilities
Main amenities (12)
Daily housekeeping
Restaurants
Outdoor pool
Breakfast available
Fitness centre
Seasonal outdoor pool
Room service
24-hour business centre
Business centre
2 meeting rooms
Meeting rooms
Terrace
For families (6)
Children stay free
Free cots/infant beds
Microwave
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
The current price is €105
€105
includes taxes & fees
22 Jul - 23 Jul
Room options
Available filters for rooms
Showing 13 of 13 rooms
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
9.29.2 out of 10
Wonderful
10 reviews
(10 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
27 sq m
Sleeps 4
2 Queen Beds
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Sleeps 6
2 Queen Beds
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
7.87.8 out of 10
Good
6 reviews
(6 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
27 sq m
Sleeps 2
1 King Bed
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
54 sq m
Sleeps 4
1 King Bed
View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)
Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Sleeps 6
2 Queen Beds
View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)
Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Sleeps 6
2 Queen Beds
View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)
Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Sleeps 6
2 Queen Beds
View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)
Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)
8.08.0 out of 10
Very good
1 review
(1 review)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
27 sq m
Sleeps 2
1 King Bed
View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking
Standard Room, 2 Queen Beds, Accessible, Non Smoking
9.09.0 out of 10
Wonderful
2 reviews
(2 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
27 sq m
Sleeps 4
2 Queen Beds
View all photos for Suite, 1 Bedroom, Accessible, Non Smoking
Suite, 1 Bedroom, Accessible, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Sleeps 6
2 Queen Beds
View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking
Standard Room, 1 King Bed, Accessible, Non Smoking
Lewis Ginter Botanical Garden - 7 min drive - 6.9 km
University of Richmond - 7 min drive - 6.0 km
Short Pump Town Center - 9 min drive - 11.0 km
Virginia Commonwealth University - 12 min drive - 15.0 km
Getting around
Richmond, VA (RIC-Richmond Intl.) - 27 min drive
Richmond Staples Mill Road Station - 6 min drive
Richmond Main Street Station - 16 min drive
Ashland Station - 27 min drive
Restaurants
Potros Mexican Restaurant - 4 min drive
McDonald's - 10 min walk
Popeyes Louisiana Kitchen - 7 min walk
Outback Steakhouse - 6 min walk
Olive Garden - 2 min drive
About this property
Holiday Inn Hotel and Suites Richmond West End by IHG
At Holiday Inn Hotel and Suites Richmond West End by IHG, you'll be within a 10-minute drive of University of Richmond and Short Pump Town Center. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. A fitness centre and a terrace are offered, and in-room conveniences include fridges and microwaves.
Languages
English, Spanish
At a glance
Hotel size
190 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age – 21
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Cooked-to-order breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Coffee/tea in a common area
Room service
Water dispenser
Travelling with children
Children stay for free (see details)
What to do
Golfing nearby
Working away
24-hour business centre
2 meeting rooms
Conference space (1700 square feet)
Services
24-hour front desk
Laundry facilities
Facilities
1 building/tower
Terrace
Television in common areas
Fitness centre
An outdoor pool
Accessibility
Lift
Hardwood flooring in room
Room amenities
Be entertained
LCD television
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Free local calls
Food and drink
Fridge
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 10.00 to 14.00 for adults and USD 7.00 to 7.00 for children
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
Also known as
Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond
Frequently asked questions
Does Holiday Inn Hotel and Suites Richmond West End by IHG offer free cancellation for a full refund?
Yes, Holiday Inn Hotel and Suites Richmond West End by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Hotel and Suites Richmond West End by IHG?
Yes, there's an outdoor pool.
Are pets allowed at Holiday Inn Hotel and Suites Richmond West End by IHG?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Hotel and Suites Richmond West End by IHG?
Yes, there's free self parking. Motorhome/coach/lorry parking and electric car charging are available.
What are the check-in and check-out times at Holiday Inn Hotel and Suites Richmond West End by IHG?
Check-in start time: 3:00 PM; check-in end time: 6:00 AM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Holiday Inn Hotel and Suites Richmond West End by IHG and nearby?
Holiday Inn Hotel and Suites Richmond West End by IHG has an outdoor pool and a fitness centre.
Are there restaurants at or near Holiday Inn Hotel and Suites Richmond West End by IHG?
Yes, there's an on-site restaurant.
What's the area around Holiday Inn Hotel and Suites Richmond West End by IHG like?
Holiday Inn Hotel and Suites Richmond West End by IHG puts you in Laurel, in the heart of Richmond. Popular attractions include University of Richmond, which is 7 minutes away by car.
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Holiday Inn Hotel and Suites Richmond West End by IHG Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Popular mentions
Room
Bathroom
Shower
Water
Service staff
Breakfast
Booking
Lobby
Toilet
Bed
Reviews
10/10 Exceptional
28 Jun 2025
Everything was great cant complain at all best part was the bed and shower.definitely will be back
Felicia
Felicia, 1-night trip
10/10 Exceptional
9 Jun 2025
Very nice, clean and helpful staff
Joyce
Joyce, 1-night trip
10/10 Exceptional
23 Jun 2025
Enjoyable
Provide a safe place for my family to stay while away from home.
Bonnie
Bonnie, 3-night trip
10/10 Exceptional
7 Jun 2025
Great hotel. Rooms were very nice and clean. Have to pay for breakfast and coffee. Several restaurants around. Would stay again and recommend.
John
John, 1-night trip
10/10 Exceptional
29 Mar 2025
It was a nice stay
Iasia
Iasia, 1-night trip
10/10 Exceptional
9 Jun 2025
10/10
My family and I enjoyed our stay at this location. The hotel was clean and had advanced security which allowed my family and I to feel safe. The staff was very welcoming from beginning to end.
Geneive
Geneive, 3-night trip
8/10 Very good
28 Jun 2025
It was a quick overnight trip so I didn’t get to enjoy all the amenities
Angela
Angela, 1-night trip
8/10 Very good
20 Apr 2025
Staff was nice and accommodating
Nychola
Nychola, 2-night trip
2/10 Poor
22 Jun 2025
The hotel was clean however there was no running water for the hotel.
Marissa
Marissa, 1-night trip
8/10 Very good
7 Apr 2025
Quick one night stay
My stay was very relaxing. Had a bowling tournament next door easy access to the alley.
Donna
Donna, 1-night trip
6/10 Good
10 Jun 2025
Facility was very clean and staff very friendly. But there was no 24 hour setup for coffee, tea, and hot chocolate like other Holiday Inns's we have stayed in. The room felt a bit cramped.
Ronald
Ronald, 3-night trip
8/10 Very good
10 Apr 2025
Just opened. Lots of food options nearby
Elaine
Elaine, 1-night trip
10/10 Exceptional
11 May 2025
Room was small but clean and fully functional
Room was small but clean and fully functional for one person.
Verified traveller
4-night trip
10/10 Exceptional
14 Apr 2025
good choice
very nice hotel, easy to find, new and clean. pleasant decor.
Verified traveller
1-night trip
4/10 Fair
29 Jun 2025
What a mess
What a mess this stay was, thank God it was only for one night. To start, this hotel is located in a very shady area, so while that is not the hotel's fault, keep that in mind. We drove for 13 hours so when we got there I was thrilled that there was a "restaurant" I could go order a bite to eat from.
Janella
Janella, 1-night trip
10/10 Exceptional
1 May 2025
Worth the cost
Stay was wonderful and staff amazing even though my room was not cleaned
Nychola L
Nychola L, 1-night trip
10/10 Exceptional
29 Apr 2025
Great Value & Location
The front desk staff was friendly and helpful. Breakfast was fresh and had a large selection. The cinnamon buns in the morning were warm and delicious. I wish the parking was FREE since I am an IHG REWARDS member. Hearing that the parking garage under the hotel had cameras made me feel very secure since I had to leave things in my car overnight.
Julie
Julie, 1-night trip
10/10 Exceptional
12 Apr 2025
Great
Quran
Quran, 2-night trip
4/10 Fair
13 Jun 2025
The room was tiny. There is mess than feet between the bed and the dresser, and no room between the second bed and the wall with the window. The bathroom was also very, very small. This was definitely stated to us when we booked.
Michael
Michael, 1-night trip
10/10 Exceptional
5 Apr 2025
Very clean!!!
Kerri
Kerri, 1-night trip
8/10 Very good
7 Feb 2025
Clean, quiet and safe hotel. But elevator broke while I was staying there
Fern
Fern, 2-night trip
4/10 Fair
29 Jun 2025
Rooms above were so noisy all night. Called front desk 2 times. to get issue resolved but nothing changed. Not offered a free night stay or refund partial or all monies
Jerry
Jerry, 3-night trip
6/10 Good
16 Jun 2025
The check in service was poor. The staff threatened to refuse service because my kids were not calm enough for her at check in. She was rude to me and to the kids.
Also, it's very disappointing that the hotel does not offer complimentary coffee.
Amanda
Amanda, 1-night trip
4/10 Fair
17 Jun 2025
The room is tiny, so even a suitcase can only be opened on the bed. All TV channels work poorly and the picture freezes. The air conditioner works poorly and the room is stuffy.
Stanislav
Stanislav, 1-night trip
10/10 Exceptional
10 Mar 2025
Bed was very comfortable! The only thing is that the shower has no pressure at all and hot water take a while!
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