Waikiki Beach Marriott Resort & Spa

My stay and that Marriott was my worst at any hotel. The hotel staff that takes your bag up to the Room had nasty attitudes from the moment we came to the hotel. When me and my wife would leave the Room sometimes we would come back at 2:00 p.m. and the Room would not be cleaned. The shower head in the Room is really disgusting. I can tell that ar that hotel there's a man named Jordan he works the front desk he has the best customer service in the whole hotel, There's also one of The Valley I can't remember his name but he has great customer service as well he would give us directions on where the good spots are so we could have a good time. There's this old man greybeard and all working the desk that take your bags to your room, He had an attitude the everytime we would walk to the desk. We would come up to the desk and he would say nothing he would wait for us to engage the conversation like he wasn't at work. He would talk to us like we where bothering him, I've never seen nothing like it. For the outrageous price that I was paying for the hotel for Valley and to eat breakfast in the morning I was hoping for better customer service than what I received. I felt like I was the worker and the where the client.

good

It’s a great location, lots do do all around area. Unfortunately the second night we found bed bugs. The staff was great and moved us to a new room (no upgrade) and gave us drink coupons. Also was charged for using computer to print out tour pass in addition to the resort fee. Room had great views but the mattress was not comfortable. The cheap kind of mattress. I won’t stay here again.

Great stay all friendly need microwave in room

Bed room and bath room were very outdated , condition of room will be considerate better than Motel 6..The pictures on their website is misleading to customers. This hotel has good location close to the beach but rooms need some big remodeling to meet their over priced room rate per night.