Hilton Garden Inn Las Colinas

Was very convenient to meeting site in Irving. Some renovation going on but this was no problem. The breakfast was not complimentary. On site restaurant was good.

Not good! First night ordered room service; it took an hour to arrive. This is not an exaggeration. Faucets in bathroom sink and shower were faulty. The one in the shower could not control the water temperature. The elliptical fitness equipment in the fitness center did not work properly. The service staff was courteous and responsive but this was an expensive hotel which should not have these quality issues. I will not stay there again.

BAD: Fold-out bed was AWFUL - blanket had feces on it and was the most uncomfortable thing I've ever slept on (and I used to be in the Army). Fortunately, staff had extra blanket but no access to linen closet for extra pillows. Pool area had bird feces EVERYWHERE - hard to sit down anywhere (nothing a hose or powerwasher couldn't fix on regular basis). GOOD: great food (expensive), friendly staff, great location.

The experience and service was fast and quick for towels and accessories, but when we reached there late at night the sofa bed was broken and instead of offering a new room we waited for almost an hour for rolling beds.

We always stay here when visiting family in the area. The hotel is very clean, quiet and well located to the airport, shopping, and services. The staff are fantastically friendly and helpful. The fitness facilities are very night and the pool and outdoor space is great. They were even upgrading and renovating when we left. It will be even nicer on our next stay. They only thing it doesn't have is complimentary breakfast, which isn't an issue for me, but might be for others. I do wish their shuttle went the extra 2 miles t the airport, even for a $5 fee. But you can't have it all. I can't imagine a better hotel in the area!