Krystal Vallarta

Very old run down hotel. Food was really bad. Staff was trying hard to cope with hotel's limitations.

The air conditioner didn’t work. So it was always hot in the room. The room was nice and clean but the comforter had a duvet over it and Velcro on the top of the blanket that constantly scratched our skin. The grounds of the hotel are very dilapidated with tiles and grout missing from the pool. Would not return.

Hotel and staff could have been better the food was not good at all i had better at cheaper and smaller hotels for the price of 3 nights was very disappointed i would not stay at this hotel in the future pay a little more and saty at a better place that lives up to there standards.

This property is in a remote area with very little walkable. Some of the reception staff were unhelpful and almost rude with no information given at check in. I would recommend staying in the romantic zone unless you are happy staying in the overcrowded pool.

La habitación no servía el control de la televisión. No estaba bien limpia la habitación y la comida en general malísima

Chk in terrible, too much time waiting, room double? When I request king, too much walking, everything too far, maintenance ppl stole my Apple Watch charger

What it was promise was not really given , 1 restaurant was open, the rest were close, kid park was close , beach was not as blue what it shows in the picture, we stayed one night and we moved to a different Hotel, swimming pool was small , other swimming pools were empty, NOT HAPPY CUSTOMER

My reservation was all wrong was put on a room that was a leaving room had to sleep on a very uncomfortable couch no blankets or pellows were proveded , tried get things resolve with front desk, but they will denied any help of any kind. Over all was a horrible experience. The extras on the reservation

Mandatary to wear a bracelet, which they asked you for it every time you walk inside the hotel even though having carrying your room key. It looks like you are coming out of a bar. It’s just unnecessary. And you are not wearing it they check for the contract, ask for an ID making sure you are listed in the room.

The property and amenities are amazing!! Some of the stuff were nice, but others very rude. I felt sometimes discriminated because they would ask me and my friends for bracelets and IDs while local people would walk by with no problems. The food was just ok, the repeat the same thing every day and the juice and smoothies have so much water that it ends up being water with flavor.