Krystal Vallarta

Overall happy with the hotel, Greek kind cleaning staff, front desk folks were also very nice.

juan, 5 -денна сімейна мандрівка, 2 квіт., 2022

Дійсний відгук користувача Hotels.com

Staff is very friendly and courteous Noisy around the swimming pool with all kids

Tony, 7 -денна сімейна мандрівка, 1 квіт., 2022

Дійсний відгук користувача Expedia

The pictures show on the site isn’t the real condition, the hotel is far away from the beach, only see the ocean from a distance with buildings in front, the service is so bad, front desk staff is very incompetent, very slow check in, long lines. No coffee maker in the room, no hot water for tea, and they deactivated our room keys a day before check out, wouldn’t replace keys in time manner, waited for so long and we had to go to the front desk in the line to get replacement, plus covid test for returning USA was very bad arrangement, took hours to get it done and they didn’t help to print the document, pushed me around different departments. Took me 3 hours to get my document. Then arrived at the airport the next day, the document was wrongly dated, they refused to make correction, airline helper called clinic to verify and asked correction to resend our documents….we almost missed our plane. It is a very bad hotel with lies and bad services. I will never go again, and hope you don’t be cheated either.

Sue, 3 -денна сімейна мандрівка, 24 бер., 2022

Дійсний відгук користувача Expedia

The directions on the app are wrong And there are a undercover charge for the parking

Jaime, 1 -денна мандрівка з друзями, 18 бер., 2022

Дійсний відгук користувача Hotels.com

Loved this place

maria, 3 -денна мандрівка, 18 бер., 2022

Дійсний відгук користувача Hotels.com

The staff was very rude and not welcoming . They need to be more welcoming and more helpful .

daniela, 5 -денна сімейна мандрівка, 17 бер., 2022

Дійсний відгук користувача Expedia

nothing particularly unique, check in was terrible, could not find our reservation. beach is good , can walk north and south some good distance. i was hoping that there would be a hot tub.

VLAD, 7 -денна романтична відпустка, 16 бер., 2022

Дійсний відгук користувача Expedia

Beautiful property.

Jason, 6 -денна мандрівка, 16 бер., 2022

Дійсний відгук користувача Orbitz

Very good

Efren, 2 -денна сімейна мандрівка, 14 бер., 2022

Дійсний відгук користувача Hotels.com

This was our 2nd stay - not all inclusive and we did not eat or drink on property. We enjoy the location for the price and proximity to amenities/airport. We made good use of the very small fridge and bought healthier choices to prepare ourselves. The corner store on site is extremely convenient and well priced. We enjoyed the 2 free bottles of water a day. The staff was friendly and our room and overall property was was very clean. No bugs! Our biggest complaints are: the lack of coffee on site. The main lobby bar called “le cafe” does not serve coffee… I suppose if one does all inclusive they cld order coffee with their buffet… but for those who do not go all inclusive it wasn’t an option. better room amenities - a larger mini fridge, in room coffee maker, ice machines and vending machine would be convenient. the pools could use more attn. The 3 pool areas desperately need additional umbrellas and 1/2 of the pool loungers are tired. The beach towels we received all had stains on them. We used the gym during our stay and appreciated the water and towels however most of the equipment is terribly old. This could be an awesome facility if some equipment was replaced and other items added. All in all we would stay there again if offered the same rate.

Lisa, 6 -денна романтична відпустка, 13 бер., 2022

Дійсний відгук користувача Expedia