YVE Hotel Miami

There needs to be more elevators and larger ones. There were many times I had to wait several minutes for just one elevator. The customer service was very good. The price was overinflated for the room. Extra fees for WiFi and other things was unnecessary especially the price I paid already. The bed covers were not very comfortable either.

The hotel is in a great location and the rooms are OK. The bathroom is super small but functional. A few complaints though: #1 - I searched under Hotels.com for under the total cost option. The hotel added an extra $20 a day for wifi (which is listed as free on Hotels.com) and for use of the gym and other stuff I didn't use. This extra $20 should go into the cost that Hotels.com discloses. I don't know if this is Hotels.com or the hotel's fault. #2 You need to be extremely patient if you want to take the elevator down from your room. It takes a long time and if you are on a lower floor it might already be full by the time it gets to you. I gave up taking the elevator and walked down 6 floors every time I left the room. You have to wait a bit to go up also but at least the elevator isn't full. #3 There is a big walk in closet but the door closes behind you and there is not light. #4 No dresser or shelves anywhere for clothes Overall I'd rate the hotel as OK. It was on the low end of prices so I guess you get what you pay for but don't stay there if you aren't able to walk down the stairs to get to the lobby.

No carport to unload in the rain. No valet or parking easily hotel accessable. No room service menu to order from. Water on top floor cut on and off in the shower.

Friendly staff.

This was a disappointment on a lot of levels. I reached out to the manager and he was not helpful at all.l asked for a general manager or someone else that I could take my concerns to and at first he told me there was no one. I pressed and he gave me an email. I reached out to her and received no response. I will never stay here again. It wasn't horrible, but the lack of service and the lack of caring on the management's part made it a very easy decision to leave a poor review and never go back. I love Miami and travel for business at least 3 trips per month. It's too bad, I was hoping to have found a new place to stay when in the area. It has been over a week since I reached out to the general manager, so I feel safe in assuming that she doesn't care enough to even respond with a simple "I am sorry about your experience"!!