Sheraton Princess Kaiulani

Every one was amazing and very helpful our first time in Hawaii...…..

Great location. Close to plenty of shops and restaurants and only 500 or so feet from the beach. Hotel staff was professional and took care of every request. Perfect for a family. Rooms can connnect to each other if next door. Had a great view of the main strip and ocean.

So when I booked the hotel I saw a bunch of modern updated looking rooms on the pictures. Instead we got a very outdated room with old curtains with holes, gross outdated green carpeting, had a weird smell, and the balcony door wouldn’t even open. When I went down to the desk to ask if I can switch rooms to the ones I saw in the pictures they said those rooms are an extra $100 a night and they didn’t have one with a king size bed available. They moved us to another room that was exactly the same except at least the balcony door opened and we weren’t on the 2nd floor. The room we got was no better than a motel room. Was very disappointed in this hotel.

1 night stay due to a fight cancellation. Nice room in tower over looking pool. Comfy bed & large room. Great breakfast & portable wi-fi as part of resort fee.

I was transferred to Sheraton Waikiki, so this applies to that hotel !