The Westin Copley Place, Boston

We stayed here during a business trip and for the quality of property, the fee was outrageous - even for Boston. A good place for ~$150, but needs some upkeep and better service for the price.

Excellent location - connected to Copley Place and Prudential building. Across the street from Boston Public Library. Within walking distance to a ton of fantastic restaurants. As expected of Westin - excellent customer service. Slightly annoyed that they charged $5 to rent an electric kettle but it's a minor issue.

Excellent receptionist checked us in. Good porters. Cleaners some good others could be better. Problem back office. Unable to get housekeeping or 'express service ' to bring towels, bathrobes etc etc. Several telephone calls and a trip to reception all failed to deliver, or sort out sink blockage and absent room lights. Its a pity as my expectation after checking in was of a pleasant restful 4 days!

The moment they told us their windows can be opened ,we booked without any second thoughts. And it was a good reason; besides that: great location, friendly personnel, easy access to museums, interesting places to visit and transportation. Not so happy about luck of free wifi inside the room, but the 45 minutes in the lobby was actually enough, while in vacation mood. We wil ho back

Excellent stay for business or vacation. Very close to many restaurants, retail stores and Fenway Ballpark. Easy and close access to the subway station if you need to get to the airport.